1. What is OnlineHelper DSL Internet Service?
2. What are the benefits of DSL Service?
3. What new things can I do with OnlineHelper DSL Internet Service that I couldn't do with dial-up?
4. How do I know if I qualify for OnlineHelper DSL Internet Service?
5. How easy is it to switch to OnlineHelper DSL Internet Service?
6. Is the speed guaranteed?
7. Is there anything that affects the speed of my connection?
8. How does "high speed" dial-up or "accelerated" dial-up services compare?
9. What does an "instant" connection mean?
10. Will I get busy signals?
11. Do I need a second phone line?
12. Can I set up a wireless connection?
13. Do I have to sign a contract for OnlineHelper DSL Internet Service?
14. Can I use the same equipment I have from another high speed service?
15. How much does OnlineHelper DSL Internet Service Cost?
16. Do I have to pay extra for installation?
17. How does OnlineHelper DSL Internet Service self-installation work?
18. What are the minimum computer requirements for OnlineHelper DSL Internet Service?
19. Can I talk on the phone and use OnlineHelper DSL Internet Service at the same time?
20. What should I do if I want to change the phone number my DSL is installed on?
     

What is OnlineHelper DSL Internet Service?
OnlineHelper DSL Internet Sewrvice offers DSL speeds up to 7.0Mbps. OnlineHelper DSL Internet Service is available in most areas. OnlineHelper has free customer support.

What are the benefits of OnlineHelper DSL Internet Service?
OnlineHelper DSL Internet Service delivers all the speed, convenience, and security you're looking for. Plus free 24/7 support.

What new things can I do with OnlineHelper DSL Internet Service that I couldn't do with dial-up?
While some activities are possible with a dial-up connection (such as downloading music or software), because they take so long, people with dial-up access don't regularly do them. OnlineHelper DSL Internet Service makes it so much faster and easier to do all this:

How do I know if I qualify for OnlineHelper DSL Internet Service?
Simple. Just go to http://onlinehelper.info/dsl/index.html and enter in the required information. We'll do a quick check and let you know if service is available in your area.

How easy is it to switch to OnlineHelper DSL Internet Service?
Very easy. Check in our “How to Switch Tab” for some quick tips.

Is the speed guaranteed?
Like other DSL Providers, OnlineHelper DSL Internet Service offers a "best effort" service. That means we don't offer any throughput guarantees, but we will always do our best to provide you with the fastest connection your specific conditions will allow.

Is there anything that affects the speed of my connection?
Actual connection speeds will depend on many factors. For DSL, these include the length and condition of the telephone wires connecting your house to your central office. General conditions on the Internet also affect all Internet access services.

How does "high speed" dial-up or "accelerated" dial-up services compare?
Some dial-up services are misleadingly called "high speed" services. They typically use compression software and other means of speeding up your Web surfing experience from two to five times, but can't speed up all online activities (such as downloading music or software). OnlineHelper DSL Internet Service is a true DSL Internet service, offering speeds up to 7.0Mbps.

What does an "instant" connection mean?
With OnlineHelper DSL Internet Service, there is no dialing in, no waiting to get online, and no busy signals. The Internet is always ready for you in an instant. Just click and go.

Will I get busy signals?
No. You will never get busy signals with OnlineHelper DSL Internet Service because there is no dialing involved. And you have the freedom to talk on the phone and surf the Internet at the same time.

Do I need a second phone line?
No. OnlineHelper DSL Internet Service works without tying up your phone line. So you can save the expense of an extra phone line and still talk on the phone and surf the Internet at the same time.

Can I set up a wireless connection?
Yes, with a wireless modem you can enjoy high speed access as you move around your home with a laptop, even connecting from the front porch or backyard. And our 2Wire modem will allow you to build a multi computer wired and wireless home network. Plus, we'll help you setup and maintain it if you have one of modems. Just contact support@onlinehelper.info

Do I have to sign a contract for OnlineHelper DSL Internet Service?
We leave that up to you, we have give you the option to pay for your own modem and opt out of having to be committed to a contract.

Can I use the same equipment I have from another high speed service?
In some cases yes, however, we do recommend our own equipment. This is because we cannot be responsible for a 3rd party equipment problem.

How much does OnlineHelper DSL Internet Service Cost?
OnlineHelper DSL Internet Service starts at $19.95 a month. Check availability for the monthly price plans in your area. Our modem is $39.95 which includes shipping and handling. There is a $25.00 setup fee. The modem and setup fee can be broken up into 3 payments of $25 each if you like. But you'll save $10.00 by paying it all in advance.

Do I have to pay extra for installation?
No, we offer free tech support. In addition, our equipment comes with easy set-up instructions and is mostly pre-configured.

How does OnlineHelper DSL Internet Service self-installation work?
Within 7 to 10 days after your signup date, we will send you an OnlineHelper DSL Internet Service Installation Kit, which contains the hardware you will need to self-install your OnlineHelper DSL Internet Service. The Installation Kit is accompanied by a DSL Installation Guide which will provide you with step-by-step instructions on how to: plug filters into your phone jack and install your modem.

What are the minimum computer requirements for OnlineHelper DSL Internet Service?
Windows 98, Windows 98SE*, Windows Me, Windows 2000, or Windows XP (Home and Pro)

Can I talk on the phone and use OnlineHelper DSL Internet Service at the same time?
Yes, you can talk on the phone and use your DSL service at the same time, on one phone line. There's no need to add an additional phone line for OnlineHelper DSL Internet Service.

What should I do if I want to change the phone number my DSL is installed on?
If you want to change your DSL phone number, please contact us first. We will need to place a new order for you in order to provide DSL service on your new phone number.